>>I want to cancel my membership.
You can cancell your membership by visiting the CCBill Support Page
NOTE: To ensure enough time to process your account you should cancel at least 24 hours ahead of the schedule billing date (Date/Time will be in EST).

If you have problems with the above link please fill out our Customer Service Form and provide us with as much information as possible so we can locate your account.

Remember, once you cancel you will have access until the end of that billing cycle.

>>I cancelled my membership, why do I still have access?
Once cancelled you will continue to have access until the end of the billing period. For example if you cancelled on the 10th of a month and joined on the 22nd you will still have access for another 12 days (22nd of the month). For more info please check our Terms and Conditions page located on the join page of the site you joined..

>>Why can't I join?
There are many possible reasons why you would not be able to join.
Please ensure the following: Your credit card info, along with the CV2 was entered correctly, make sure you use enter the exact credit card billing address. (this is where the credit card bill is sent to) you credit limit or daily limit has not been exceded, you are not using an expired, stolen credit card, or a credit card that has refunds and chargeback disputes on it.
If you still can not join please try another method of payment.

>>What is your refund policy?
Our membership fees are nonrefundable. Once cancelled you will continue to have access until the end of the billing period. For example if you cancelled on the 10th of a month and joined on the 22nd you will still have access for another 12 days (22nd of the month). For more info please check our Terms and Conditions page located on the join page of the site you joined.

>>What shows up on my credit card statement?
Your credit card and checking will be billed discreetly by 'CCBill.com *Skyside Entertainment'. Nothing pertaining to Adult Content whatsoever. We treat your privacy with the utmost care.

>>What is your privacy policy?
We treat all of your personal information with the utmost privacy. We will never sell your information or use it any other way except for contacting you about special offers pertaining to the site you joined.

>>What browser should I use?
We suggest using the latest Internet Explorer browser or Firefox Mozilla.
You can get either here: Internet Explorer   Firefox

>>Why does the media player prompt a login?
You most likely are using an outdated or older version of Media Player. Make sure you have the latest by going here: Windows Media Player.

>>How do I save images to my harddrive?
Any picture can be saved to your computer by right clicking on the image and clicking on 'save image as'. If you have problems with this try clearing your cache. Tools --> Internet Options --> Temp Internet Files --> delete all temporary internet files. --> Ok. This may take a minute or so to complete. .

>>What should I use to play movies?
Use Windows Media Player to play our movies. This is a free widely used movie player that is very easy to use. Get it here: Windows Media Player.

>>How can I use my Mac to watch movies?
Please make sure you have the latest Windows Player for Mac installed.

>>AOL is not working for me!
Stop using AOL! ;)
Make sure you have the box for 'UNCOMPRESSED GRAPHICS' checked.
Settings --> Internet Web Options/Preferences -->'AOL web browser-internet Properties (WWW)' --> 'Web Graphics' --> Never Compress Graphics --> Apply --> Ok. Exit all menus and quit AOL. .

>>My download manager does not work.
Try reducing the number of connections the download manager is trying to make. We suggest using 3-4 connections as this is more optimal for download speed without putting too much strain on our servers.
REMEMBER You do not need to enter the username and password when adding your download manager to the queue. .

>>How can I download the movies?
We stream our movies by using an embedded windows media player. When you click the movie you wish to watch it may take up to 20 seconds to load onto your embedded player. Once it plays, sit back and enjoy.

>>I forgot or never received my login.
Please send us an email with the following info regarding your subscription. (email used at sign-up, last name, method of payment, site name, subscription ID, etc.) Most of this information would have been sent to you at the time of signing up, so please check the email you used at the time of sign-up.

>>I enter my login info but then get redirected somewhere else?
Our system detects multiple failed login attempts and assumes that the logins are malicious. As a result sometimes valid logins that are entered incorrectly get banned or redirected. If this is happening to you please ensure you are entering your info correctly, and that your subscription has not expired. If you still have problems please fill out this form as detailed as possible.

>>I enter my login and still can't get in.
or
I keep getting sent back to the login page
Please ensure the following: your subscription has not ended, check that the caps lock key is correct, your login info is correct. We recommend cutting and pasting the username and password to ensure that it is entered correctly.

>>How do I turn on the 'cookies'?
Go to Tools menu --> Select Internet Options --> Click Privacy Tab. Slide setting to Low. You can always change this security setting back to your preferred privacy zone after viewing plugins.

>>How do I disable access via proxy?
Disable proxy access via IE 5.0 and 6.0 please follow the directions below:

Tools --> Internet Options --> Connections Tab --> Select your connection in the Dial-up and Virtual Private Network settings list. --> settings --> Uncheck the box next to Use a proxy server --> ok --> LAN Settings --> UNCHECK the Automatically detect settings checkbox --> ok --> ok --> close all windows.

Repeat to ensure no checked boxes!
Install and run LavaSoft Ad-ware (great FREE program) to remove any spyware.